Aside from remote patient monitoring (RPM) technology being easy to use, other components of RPM programs are essential to keep your patients engaged. In fact, there is one must-do that will surprise you.
What Motivates a Patient in Remote Patient Monitoring Programs?
One thing you must do in your RPM program is to find out what motivates the patient. The care team will have more success with a patient’s wellness journey by using motivation techniques tailored to their personal gains or pains. Especially, in chronic disease management, where active participation is essential for better outcomes. By focusing on what motivates a patient, the care adherence to their overall RPM treatment plan will result in a healthy behavioral habit. When a patient is motivated they are more likely to stay engaged with your RPM program - and in turn, reduce the cost of health care.
Reasons Patients Lose Motivation in Remote Patient Monitoring Programs
Identifying the reasons for non-adherence will help you determine the most effective techniques or approaches to keep your patient engaged.
Below are common objections to why patients don’t want to enroll or stay engaged in RPM programs:
OBJECTION #1: Money
Objection #1: “I am on a fixed income, and I am concerned this will cost me more money.”
Objection #1 Handling: The cost of going to a hospital adds up; by using a remote management platform, you can prevent expenses that are incurred when visiting the hospital or your provider (co-pays, surprise billing, costs not covered or paid by insurance, etc.).
OBJECTION #2: Hospital Stays
Objection #2: “I am so tired of going to the hospital or rehabilitation, and I don’t want to add more to my treatment plan.”
Objection #2 Handling: With an RPM program, you avoid hospital visits because you can manage your vitals and treatment plan at home. And, we can catch any escalations or concerns of your readings early on to help reduce the chances of more hospitalizations or ER visits. Our goal with using an RPM platform is to keep you healthy, happy, and out of the hospital.
OBJECTION #3: What’s In It For Me
Objection #3: “How will enrolling in or using an RPM program benefit me?”
Objection #3 Handling: RPM data gives your physician or care team a complete picture of your healthcare vitals and information to help manage treatment. Also, it helps you and your provider with visibility of your vitals to be more proactive in your overall health care management.
OBJECTION #4: Transportation Limitations
Objection #4: “I don’t have the gas money or means of transportation to do this type of program.”
Objection #4 Handling: With RPM programs, your care or treatment plans are managed remotely - in the privacy of your own home.
OBJECTION #5: Data Privacy and Security
Objection #5: “I don’t need ‘big brother’ watching over me and someone seeing or stealing my information.”
Objection #5 Handling: I understand that is a huge concern - our hospital and team share the same concerns. With an effective RPM platform, strict HIPPA guidelines are followed, and data privacy and security are taken very seriously.
When you prioritize what motivates patients, achieving and sustaining high patient engagement in your RPM program is possible. Finding out what motivates or deters a patient and handling their objections is a great first approach. For added patient engagement support, read about the top three recommend ways of reaching, engaging, and retaining your patients in your RPM program.
Contact us for information on how the Harmonize Health remote health management (RHM) platform can increase patient engagement by >90% in your RPM program.